Technology and Digital Manager (Female Applicants Only) Full Time NEW

Croydon, London
Rape Crisis South London (RCSL)

Overview:

RCSL is looking for a Technology & Digital Manager to support the effective, secure and accessible use of technology across Rape Crisis South London (RCSL) and London Survivor Collective (LSC), which is hosted by RCSL.

This is an opportunity to play an important role in maintaining and improving the digital systems that support our work, including Microsoft 365, both websites and case management system, DPMS. The role will be equally split between RCSL and LSC.

You will manage our day-to-day technology needs, working closely with colleagues and our external technical support provider, to resolve issues, maintain systems and identify improvements. You will also help colleagues use technology confidently by providing practical support, guidance and training.

A key part of the role is ensuring that our systems are secure, reliable and accessible, with particular care taken when handling sensitive information about survivors of sexual violence.

We are looking for someone with practical IT and digital experience who can troubleshoot problems, explain technology clearly and work collaboratively with colleagues and external partners. You will understand the importance of data protection and trauma-informed practice and be committed to making technology work well for the people who rely on it.

What you’ll do:

• Manage the day-to-day Microsoft 365 environment, including user accounts, permissions and devices.
• Provide first-line technical support to staff and work external provider to resolve more complex issues.
• Oversee DPMS, our case management system, including user access, data structures and day-to-day troubleshooting.
• Maintain and update both organisations’ websites, including content and routine technical changes.
• Support the secure handling of sensitive survivor information and the ongoing improvement of digital security.
• Develop clear guidance and resources to help colleagues use systems confidently, taking account of different needs and levels of technical confidence.
• Provide practical support, one-to-one guidance and short training sessions on Microsoft tools and other systems.
• Work with the external technical support provider and other external suppliers to resolve technical issues, maintain systems and plan improvements.
• Help develop and improve the digital infrastructure of both RCSL and LSC.

Who you are:

• Passionate about making a positive difference for survivors of sexual violence and committed to trauma-informed practice.
• Experienced in managing and developing Microsoft 365 and providing day-to-day IT support to colleagues.
• Confident working with digital systems, including case management systems, databases and websites.
• Organised, approachable and able to explain technical issues in plain English to colleagues with different levels of technical confidence.
• Comfortable working independently, keeping clear records and working with external IT support providers when specialist help is needed.
• Understand the importance of data protection and keeping sensitive survivor information safe and secure.

Why join us?
You’ll be part of a bold, survivor-informed organisation driving change in South London and beyond. Your work will help grow our sustainable income to develop robust services for survivors and raise greater awareness that prevents sexual violence. Your work will be driven by what you hear from Survivor Voices members.

You’ll work alongside a passionate and expert team, helping to grow an ambitious training programme and delivering income generation targets. There’s scope to be creative, innovative and bold.

This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010). We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK.

Safeguarding and Safer Recruitment

Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation’s safeguarding standards.

This includes:

• Promoting the safety and wellbeing of children, young people and adults at risk
• Identifying and reporting safeguarding concerns
• Following organisational safeguarding policies and procedures
• Supporting a culture where everyone feels safe, respected and supported

Our safer recruitment processes include:

• Values-based interviews
• Verification of identity, qualifications and employment history
• Reference checks
• Enhanced DBS checks where required
• Safeguarding training and supervision
• Equality, Feminist Commitment and Values.

Intersectionality and Reasonable Adjustments

We recognise that experiences of sexual violence are shaped by intersecting factors such as:

• Race and ethnicity
• Disability
• Sexuality and gender identity
• Socioeconomic background
• Immigration status
• Faith and culture

Rape Crisis South London is an equal opportunities employer. We particularly welcome applications from women who are under-represented in leadership roles within the violence against women and girls (VAWG) sector. Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality.

We are committed to removing barriers and creating an inclusive workplace.

Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as:

• Alternative interview formats or timings
• Additional time for written tasks
• Accessible documentation
• Support relating to disability, neurodivergence or health needs

Learning and Development

As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development.

Interview Process

Shortlisted applicants will be invited to a short interview or professional discussion, likely conducted via MS Teams.

Stage one: MS Teams interview with the Advocacy Service Manager, Interim Head of Advocacy and Director of Programme Transformation.

The interview will explore experience and approach to:

• Safeguarding
• Equality, diversity and inclusion
• Wellbeing and feminist practice
• Trauma-informed therapeutic work
• Leadership responsibilities relevant to the role

How to Apply

To apply, please email recruitment with the subject line ‘Technology and Digital Manager’. Applications will be reviewed on a rolling basis.

Please attach:

• Your up-to-date CV (PDF)
• A short Cover Letter (maximum 1000 words) identifying how you meet the essential and any desirable qualifications, skills and experience .

Confidentiality
All applications will be treated confidentially. Information will only be shared with the hiring manager and PCT.

Outcome

• All applicants will be notified of the outcome of their expression of interest once a decision has been made.
• Employees not selected will continue in their current roles and are encouraged to apply for future opportunities.

AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful.
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