Sr. Operations Specialist Digital – United Kingdom Full Time

The Subway HR Team
Sr. Operations Specialist Digital – United Kingdom

London, UK Req

11 April 2024

We are Subway! A dedicated team of professionals supporting thousands of franchisees around the globe.

Sr. Operations Specialist Digital – United Kingdom

Region : United Kingdom

Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.

Why Join Us?

At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world’s leading restaurant brands, we’ve always embraced change and the path ahead. And today, we’re making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It’s centered onfueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role:

We have an exciting opportunity to support our UK team as a(n) Sr. Operations Specialist Digital based in United Kingdom. The Sr. Operations Specialist Digital supports the team with support on operational leadership across the UK, as well as being the subject matter expert for the codification of various elements of the digital operating model across EMEA. The role covers in-restaurant technology, operations of digital channels and new in-restaurant propositions such as the launch of self-order Kiosks.

This role sits within the broader EMEA Operations strategy team, and reports into the Digital Operations Manager for EMEA. And is accountable for driving the execution and implementation of the business’ digital strategies across the UK and Ireland. These strategic initiatives ladder up against our broader business “blue chips”, which means this role is pivotal in the brands success. This person should be a well-rounded operator with a lean toward digital and off-premises, able to codify and communicate best practice, influence field teams and franchisees, and hold those to account when falling short. The role will also involve taking ownership over specific operational projects and working cross-functionally to deliver.

This role will be a combination of both office (London), field (UK and Ireland) and home working which will vary depending on the business requirements week to week.

If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast paced and agile working environment.

Responsibilities include but are not limited to:

• Lead the off-premises channel for TUKI which accounts for a quarter of all sales. Working with our field operational teams to maximize off-premises guest experience, improve operational metrics and grow sales to achieve the annual operating plan. Manage the operational relationship with our third-party delivery partners and be the go-to SME on all operational implementation set-up & queries.
• Develop and codify best practice, processes, and continuous improvement programs to ensure brand standards are executed with consistency. Work with SME’s, Franchisees and BD offices to gather requirements and feedback. Identify criteria for success and monitor and measure results. Conduct relevant industry research and provide communications to the field to gather input and/or to implement new or updated policies, procedures, or programs.
• Collaborating with the new product development team to manage Subway POS with all new products, promotions and digital configuration required. Be the SME on POS upgrades, functionality, and pricing for TUKI. Co-ordinate all POS set up activity to ensure seamless campaign go-live windows.
• Interdepartmental involvement: strong awareness of each department initiatives. Responsible for determining if Operations is Responsible, Accountable, Consulting, or Informed (RACI). Attend meetings, taskforces, and committees – communicate to the rest of department. Work with L&D team to ensure the number of Certified Stores & Trainers are maintained across the BU.
• Miscellaneous responsibilities maintained through department: research and maintain Operations based Company programs available to franchisees and field teams. Work with IPC, vendors and BD & SMO offices as needed.
• Proactive engagement with Field Teams, Store Teams & Franchisees along with in-restaurant visits to deliver against the annual operating plan initiatives.
  • Improving speed, accuracy, quality of restaurant execution
  • Growing our 3PD channel sales
  • Implementation of self-order Kiosks into 400+ restaurants
  • Launch and improvement of our loyalty & mobile order app
  • Be the conscience of the operator in the center, with a focus on maximizing growth & franchisee profitability

Qualifications (some examples listed below):

• Bachelor’s degree (Preferred) in Business/Technical Area
• Minimum of 2-6 years’ experience in QSR Industry (preferred)
• Technical Proficiencies: Software (Microsoft Office Suite programs:Word, Excel, PowerPoint, Outlook) – Ideal candidate needs to have technical proficiencies
• Able to multi-task, prioritize workload and comfortable working within a fast-paced environment.
• Interpersonal, relationship-building and networking skills with a self-motivated attitude to work.
• Language requirements: Fluent in English – any additional language a plus.

What do we Offer?

• Competitive Bonus
• Tuition Reimbursement
• Company Holidays
• Employee Resource Groups
• Volunteering time
• And Many More

The Company is only considering applicants who are currently authorized to work in the country the position is based.