Technical VIP Support Specialist – Private Equity Full Time

WSS Associates

Our London based Private Equity client is seeking a hands on Technical Support Specialist with exceptional customer service skills who will work onsite at our London office Full time helping deliver IT support. This team member will provide high-quality white glove service to ensure that IT systems and equipment issues are resolved in a timely manner to keep our team productive. This associate will work on a variety of user facing technologies, including laptops, iPhones & iPads, enterprise applications, email and endpoint protection. This person will provide both onsite and virtual support to all firm employees at all locations and of all levels (including executives)

Experience working in highly pressurised environments is key:

Key Responsibilities & Duties:

• Provide resolution and excellent customer service while troubleshooting technical hardware/software issues.
• Provide quick and effective assistance to end-users with IT issues (in-person, via email/chat or phone).
• Troubleshoot issues with laptops, iPhones, iPads, enterprise applications such as Outlook, Excel, Zoom etc.
• Thoroughly and accurately understand issues and analyze the problem in a systematic fashion.
• Troubleshoot virtual conferencing systems (Such as Zoom) and provide IT assistance in conference rooms.
  • Set up accounts for new employees and configure their laptops.
  • Perform daily, weekly, and monthly tasks to monitor, audit, and true-up IT resources
  • Assist other IT team members with ongoing projects (at both the London office and other locations).

You will be required to be on site 4-5 days per week so must live locally to central London or within a 45 minute commute. This is a really exciting opportunity to work with a forward thinking company who are expanding and offer great benefits including covering commuting and lunch costs on a daily basis in addition to private healthcare and lots more!